Thank you for Making Project Life a Success in Europe
Wow!
Thank you so much for making the 2012 launch into the UK and Europe such a HUGE success! I am truly excited to be bring you this wonderful product and a concept that is helping thousands document their stories, beautifully and simply.
Due to the overwhelming response we have already sold out of a few items. Don’t worry, more of EVERYTHING is coming as soon as we can get it off the press. And as I have mentioned before, the Cobalt and Clementine are already on their way!
I have been answering a tonne of emails and want to address a couple of concerns.
I want to make sure I am as transparent as possible, as always.
So let me explain the VAT and shipping. When we were dealing with Amazon, they required that we offered a single price. I know most countries outside the UK were charged extra for shipping by Amazon.co.uk, but everything else was hidden in the price.
Now that we have our own warehouse, we can let you know how much of your purchase is product cost, how much is tax and how much is shipping.
Let me give you an example:
Through Amazon.co.uk
Core Kit
Binder
Cardstock
Dividers
Big Pack of Design A
the total cost for a person in mainland UK was going to be 96.95 (includes shipping and VAT)
Here is how that breaks down now, through our warehouse
Product = 73.95
shipping = 6.50
VAT (20%) = 16.09
Total = 96.54
We are reviewing some of the small to mid-size order packaging options to see if we can find a more ideal shipping price. If we can, I will be sure to make adjustments.
I apologize to those on the Isle of Man, I had thought we had included you with our shipping options, however I’ve been told you need to be listed as a separate country (just like Northern Ireland or Scotland). We are getting that resolved for tomorrow afternoon.
Here are the 3 biggest reasons that NOW was the right time to move to our own warehouse:
1. We can offer pre-orders, which in turn, helps us make sure we have enough product produced. Plus with Pre-Orders we can guarantee you are going to get what you want when it arrives. No worries about beating the clock or your neighbour to place your order.
2. We can offer non-EU countries the opportunity to order closer to home. Customers in Norway, for example have to wait 6-9 weeks for their order to arrive from the Canadian warehouse. Now they will be able to order and have it delivered in under 2 weeks. It also allows us to continue to grow Project Life to other surrounding countries without having to have them go through the Canadian shop.
3. Your product is in your hands faster! We can ship it direct to the UK warehouse without having to re-route it through Canada for processing. Now you will get new products at the same or close to the same time as North American customers.
Unfortunately the downside to this move is for those of you who were given gift cards for Christmas in anticipation of purchasing on Amazon.co.uk. We apologize for any inconvenience this has caused.
Thank you to all of you for your patience as we worked to bring Project Life directly to you. I really appreciate each of you!
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